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amazon Complaint - refund for book
amazon Complaint

amazon Complaint

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refund for book


I ordered a book from amazon uk,payed by credit card,but my card had expired.Put my new credit card details on their website.But accidentally paid for item twice,due to their website not functioning properly.Asked them to cancel duplicate book,said the book would have to be put through their system because they could not cancel duplicate order., Due to volume of production they turn over.Told me to return duplicate book once delivered by courier,free of charge.Could not do it as no free returns on parcel.Eventually did do it due to kind postman.Still no refund off amazon 2 months down road.E mail off their so called customer service that they had a back log of returns to handle and would refund me as soon as possible.Amazing that the book did not arrive until 5 days after me requesting a cancellation,so why could they not deal with the refund within that time frame. Really bad organisation and how many refunds are they holding on to while they are dealing with back log. D.Williams.


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